Library 2.0

Queensland University of Technology (QUT) library is one of the libraries in Australia that opens for long hours and serves nearly 40,000 members. The library admin staff has realized the use of web2.0 tools and technologies would help them to maximize their business process convenience and the consistency. They have realised the other libraries such as British Library, QLD library and University of Sydney library have already adopted web2.0 in their business and its outcomes.

Currently QUT library runs a web site that provides services through web to their members. Some of the services are as follows:
• Members can search the catalogue from the library home page. (Quick catalogue search)
• Members can search for articles. (Quick article search)
• Member login and member account to check their account history
• A range of E-books and Databases
• And many other services
Among the above mentioned services the Databases area is the most important area for the library because 70% of usage is on this database searches.

According to QUT library when they are adopting new technologies there are few issues they should consider such as:
• They should adhere to QUT guidelines (Follow a standard web template)
• For some of the services they have to rely on vendors and it limits their services to vendor supplement
• They have to consider about the QUT internet limitations
• And also they have to consider about the IAS (Internet Access Service) limitations for the students

At present QUT library is using some of the web2.0 tools and technologies but they are not well organised and properly managed where most of the students are not aware of those services. They use a Twitter account to update the members of the library, and one of the liaison librarians maintains a blog in wordpress, RSS feed, they also allow the rating facility for the students of the resources and they use libguide technique for some of the areas of the web site. It seems most of the students (library users) are not aware of these tools and technologies they use in the library. The main reason is those tools are not properly collaborated and they don’t sit in one place where the students are not familiar and aware of them. the current tools and technologies the library use are not developed for the company use where using those tools and technologies can rise an issue with the QUT standards and their uniqueness in the industry.

My team is trying to come up with a better solution for QUT library where they can utilise web2.0 tools and technologies to make QUT library2.0. Encourage us with this project by leaving your ideas and comments…..


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First of all lets have an idea what Microblogging is. Microblogging is similar to blogging but it restricts the characters that can be entered in the post to 140-200 generally. But it is the same in that  people utilize it for both business and individual reasons where it allows the subscriber to broadcast short messages to the other subscribers. Subscribers can read microblog posts online or request that updates be delivered in real time to their desktop as an instant message or sent to a mobile device as a text message.

The most famous tool for microblogging is Twitter and according to a research conducted by Pear Analytics, a San Antonio-based research firm has discovered the following stats.

  • More than 37 percent of tweets were conversational
  • Almost 9 percent had pass-along value
  • Only 5.85 percent of tweets were for self-promotion

Other than Twitter there are many more microblogging tools in the space and some of them are as follows. And all these tools have their own functionality and they differs to each other.

  • Pownce – Other than sharing the messages it allows users to quickly and easily share links, files, or events with any or all of his/her contacts
  • Tumblr – Similar to Pownce, users can share a variety of things, including text, photos, quotes, links, chats, or even videos.
  • Jaiku – Twitter’s closest competitor and most features and functions are similar.
  • MySay – Instead of text updates, users call MySay and say how they are doing today. Then, friends or family can listen via phone, e-mail, or the web.
  • Hictu – A service for video microbloggers
  • Moodmil – A way to express your mood or current state of being. A sliding scale facilitates this process, while a quick text update completes the personalized service.
  • Frazr – Very similar to Twitter and the main difference is one of language. Frazr is focused primarily on the French and German markets.
  • IRateMyDay – allows you the ability to (yes, you guessed it) rate your day on a scale of ‘Worst’ to ‘Great’. Users can also provide a short text update to accompany the rating.
  • Emotioner – It is a way to gauge your happiness on a scale of 1-10 (decimals included). As the name touts, it is a way to express and share your emotions and feelings with those around you.

There are many celebrities who use Twitter to let their fans know what they are doing at the moment and where they are performing at the moment. Also in the United States, Presidential candidate Barack Obama microblogged from the campaign trail using TwitterBarrak Obama.  Though it is an immerging trend in the society and most people adopt this technology I see an unsecured side of microblogging. Because if you want to know what someone doing through microblogging you nedd to have a hand phone or a computer with the internet. And also I feel if someone want to abuse some person he/she can do it using that persons’ name and without that persons’ knowledge. But these things are ignored compared to the benefits it gives….

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My improvement in Blogging environment

Ohh it is the sixth week of my 2nd second semester and I cant believe how time has flown so fast. As I said at the starting of this blog the reason that makes me to create a blog is one of my assessments in university. And I thought to write a reflection on my improvements of my blog compared to the assessment criteria. There are four major sections in the criteria that I can write on.

  • Practical ability to leverage off web 2.0 to enhance personal branding.

I have a blog created and most blog posts are based on researches. I am starting to receive more comments recently from the audience than the beginning of the blog. Also I use to get the access for many blogs at the same time from one website. I became a member recently in to interact with wider community. I use Google groups to collaborate and communicate with my team members in the university assignments (eg: INB320). I also have a Facebook account for my personal use.

  • Manner and consistency of participation in weekly workshops activities and your contribution.

Most often I follow the weekly workshop materials that have been posted to the

Example: What Web2.0 tools and technologies, What is Enterprise2.0 and My blogging experience

And also I use my own thoughts and ways to contribute to the blog.

Example: I wrote a post on Twitter to get feedback from my audience what ther think about it.

While on my research if I found an article that relates to the Enterprise2.0 but not in the workshop materials I make a blog post on that article as well.

Example: The impact of Enterprise2.0 in business and the future of the Enterprise2.0

  • Ability to appraise Web2.0 strategies and solutions for organisational and personal success.

I have written what Web2.0 tools and technologies mean and what they are, and also I have discussed the Enterprise 2.0 in business, How businesses are using Enterprise2.o currently, What they feel about it, The future of Web2.0 tools in business, The conferences they have held and the vendors of this are. And also I have an article to get feedback from my blog readers to get to know what they think about Twitter and whether it is useful for the organisations or for personal use.

  • Ability to engage successfully with the wider community (including  people outside of QUT) using Web 2.0 tools and techniques.

I have been receiving comments from many INB346 students and I feel compared to that I have to make an improvement on receiving comments from outsiders. I have been commenting on many blogs including INB346 students and when consider the outsiders blog especially on Sacha chuas’ blog. But when writing this reflection I feel I need to take more effort to make an improvement on commenting on others blogs as well as getting comments from outsiders.

And also I wanted to enhance my personal branding in the Enterprise2.0 community. The first thing I did was I used my name as ‘Nadisha Sigera’ for every single application I use based on Web2.0 technologies. This helped me to find my name in Google search on the top of the search of the Google list. And also I use a Gravatar, so where ever I make a comment on other blogs they can see my photo and they will know who I am.

This is what I can say about my improvements so far in blogging experience. I am so happy that I really have done something in this area. Hope there are many things I can do as well in future. 🙂

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Future of Enterprise 2.0

Everyone is buzzing how they can use web2.0 technologies and tools in their business to enhance the profitability of the organisation. The question is will it really help the future of a business or will it just be a waste of a time and resources of an organization. According to my opinion it really depends on the way the organisation use the tool and the support it gets from the employees and the management. Of-cause this needs the support of a proper change management process within the organisation because most employees are not very familiar with the  technical tools and they have  less background in IT knowledge. There are many research programs out there to see what the influence will be of web2.0 for the future of the organisations.

According to Forrester research they predict the social networking tools and the internal wikis will make a greatest impact on workplace collaboration and this will result in spending $4.6 billion by the year 2013. And also they have discovered mashups will also be coming to the enterprise in a near future and it will also make a significant difference in the environment with $700 million market by 2013..

Web 2.0 tools in future

Web 2.0 tools in future

As the market for the web2.0 tools get expanded the vendors are getting the interest to use web2.0 in their products and services. As an example Microsoft and IBM are on the track of this emerging market environment. As an example Microsoft’s SharePoint includes wikis, blogs, and RSS technologies in their collaboration suite. And IBM offers social networking and mashup tools via their Lotus Connections and Lotus Mashups products and also the SAP Business Suite includes social networking and widgets. The following diagram shows annual sales of each web2.0 tools and technologies in future and it is believed that web2.0 will become a feature not a product.

According to the above diagram it is predicted web2.0 tools and technologies will reach $4.6 billion in 2013 (I am surprised and I think it is a big amount). More details can be found HERE.

These are the things I found about the future of Enterprise 2.0 and I would like to get to know more new things if there are….

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Enterprise 2.0 in Business

Most Organisations use web as a platform today and they think Enterprise 2.0 is critical or important to achieve business goals and objectives, but few organisations have clear understanding of Enterprise 2.0. Some time back people were buzzing about “What Enterprise 2.0 is?” but now they ask “How we can adopt Enterprise 2.0 in our business?” and “How did you use it in your business case”.

According to AIIM non-profit research firm, in a survey where 789 individuals have been involved more than 50% of knowledge workers consider Enterprise 2.0 to be “important” or “very important” to their business goals and success. Only 17% admitted that they have no idea what it is, compared to 40% at the start of 2008. Other findings of the report, which compares personal use and business use of social media sites such as YouTube, Facebook, LinkedIn and Twitter, include:

  • LinkedIn is twice as popular as FaceBook for business networking, and 68% think that professional networking on the web is vital to career progression.
  • 27% of people aged 18-30 consider Twitter is an important rapid-feedback tool for business. Only 7% of those over 45 agree.
  • 71% of respondents agree that it is easier to locate “knowledge” on the web than to find it within their internal systems.

More on AIIM research articles how businesses use Enterprise 2.0 can be found from AIIM web site.

A conference for Enterprise 2.0 community has been held in June 2009 in Boston and there they have ran so many activities such as workshops, discussions(online, live), key notes, conference sessions and etc;  to find out the emerge of Enterprise 2.0 in businesses today. Dion Hinchliffe offered a three-hour workshop and he said dozens of of software makers presented competing and collaborative products that are viable tools for bringing social computing within the enterprise. Some of the Enterprise 2.0 exhibitors who participated in this year expo can be found this video

More details on this conference can be accessed from the following link

According to Hinchcliffe other patterns emerg from enterprise 2.0 implementations include the need for:

  • Community management, both in terms of technologies to track usage and behavior and community managers to use them
  • Social media guidelines for workers, with respect to the type of content posted and best practices for blogs, wikis or group pages
  • Change management methodologies
  • Driving adoption of E2.0 by commitment at the executive levels of an organization, especially CXOs, CIOs and CTOs
  • Governance of E2.0 communities, like “How do you remove a post or link? Or make one? Which tags should you never use?”
  • Measurement of outcomes, including ROI and social media metrics for usage and

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Is Twitter Useful?

I would like to make this topic open to my audience and I hope to receive your input for this.

Twitter can be classified under a micro blogging tool of web 2.0 technology. Today this is widely used in organisations as an enterprise 2.0 tool and it helps communication  between suppliers, employees and customers.

Do you all think twitter is an useful tool to be used within the organisations or do you think it is just a useless one and it only kills our time? According to my opinion sometimes I feel it does only kill our valuable time and of cause sometimes I feel it is a great tool to be used to help the collaboration within the organisation.I think it depends on the way we use the tool….

I would like to get some views from the readers about this topic…..

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Blogging Experience

What is a blog??? I feel a blog is similar to a web site but it has its own functionalities. It allows the writer to do more things in real time compared to a website. Specially it is more useful in social networking. The important feature of a blog is the readers can leave comments on the posts and that may add a value for the blog and may also help in improving the blog. Blogs are generally owned by an individual and normally written on topics of a specific area.Some people use their blog to share their thoughts, their experiences on a specific field and also as a diary.

So far I have nearly three weeks experience in blogging and I feel it is not very easy to maintain a blog. According to my opinion I think the writer of the blog should have good writing skills to make the blog readable for the audience and to share the information in an interesting way. And also when writing on special topics such as IT, Finance, Science and etc.  the writer should be more careful and have a good knowledge in that particular area. The information provided to the reader should be true and also should be given in a trust worthy manner to the reader. Writing posts in a blog  makes me read more articles and do more research on that particular topic so I get a thorough knowledge in what I am writing. But when you really enter to the scene as a real blog writer then I believe blogging can also become one of your favorite hobbies.

Some of the examples for good blogs are:

More about blogs can be found through this website……

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